Refund policy

Effective date: October 9, 2026

This Return and Refund Policy applies to purchases made through https://bargercloudspring.shop.

30-day return window

You may request a return within 30 calendar days after the carrier records the order as delivered. To be eligible, the item must be unused, in the same condition in which it was received, and returned with all original packaging, accessories, manuals, labels, and proof of purchase.

How to start a return

Before sending an item back, email support@bargercloudspring.shop with your order number, the item you wish to return, and the reason for the return. We will review the request and provide return instructions. Returns sent without prior authorization may be delayed or refused. Approved returns must be sent to: 3212 Preston Hwy, Louisville, KY 40213, United States.

Return shipping

For a change-of-mind return, an accidental order, or an item that is no longer wanted, the customer is responsible for return shipping. We recommend using a trackable service and keeping the receipt. If we sent the wrong item, or the item arrived damaged or defective, we will provide an appropriate remedy and, when a return is required, cover reasonable return shipping.

Damaged, defective, or incorrect items

Inspect your order promptly. Contact support@bargercloudspring.shop as soon as reasonably possible, preferably within 7 days of delivery, and include the order number, a description of the issue, and clear photos of the item and packaging. We will assess the claim and may offer a replacement, refund, or other remedy required by applicable law.

Non-returnable items

Unless required by law, we do not accept returns of gift cards; personalized or custom-made items; clearance or final-sale items clearly marked as non-returnable before purchase; opened hygiene-sensitive goods; or items damaged through misuse, improper care, unauthorized alteration, or normal wear. Contact us before purchasing if you are unsure whether an item is returnable.

Refunds

After the return is delivered, we will inspect it and notify you of approval or rejection. Approved refunds are issued to the original payment method, generally within 5 business days after inspection. Your bank or card issuer may need an additional 5–10 business days to post the credit. Original shipping charges are not refundable unless the return results from our error, the product was defective, or applicable law requires otherwise.

Partial refunds

A reduced refund may apply when an item is returned with missing parts, damaged packaging, signs of use, or damage not caused by us. We will explain any deduction before completing the refund, where required.

Exchanges

The fastest way to obtain a different item is to return the original item, if eligible, and place a new order after the return is approved. If we shipped a wrong or defective item, contact us before ordering a replacement.

Cancellations

Contact support@bargercloudspring.shop promptly if you need to cancel or change an order. We will try to help, but we cannot guarantee changes after fulfillment has started. Once an order has shipped, the return rules above apply.

Consumer rights

This policy does not limit any non-waivable rights or remedies available under applicable consumer-protection law.